How much will shipping be?
Shipping varies based on how much you purchase and where you are located. All of the shipping is calculated through Backerkit. For example our reward tiers range from $5 - $40 in the US while in places like Canada, Asia & Mexico shipping starts at $10 and could reach $60+. We don’t make a single dime off of shipping your packages and will do our best to keep those costs down.
Last updated: March 20, 2025 08:32
How will we receive our digital rewards?
We will send the digital rewards directly through the Kickstarter update and if at any point you can’t find it you can send us an email and we wills end it directly to you.
Last updated: March 20, 2025 08:32
Fulfillment is taking to long how do i submit for a refund?
Due to the nature of our Kickstarter campaign, we are unable to offer refunds. All of the items described within this campaign are extremely limited in nature and expensive to produce. As such, once your reserved order amount is collected, we will be unable to process a refund.
Last updated: March 20, 2025 08:32
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.